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These terms apply when you buy goods or
services from J-Servers (ABN 64 156 562 037), whether online through this
website or in store. Please read them before ordering.
All prices are in Australian dollars.
Prices for goods on this website include GST. Labour rates in clause 9, and
quotes for services, are shown excluding GST unless stated otherwise. A tax
invoice is issued for every order. Delivery charges, where they apply, are
shown separately at checkout before you pay.
We try to keep prices and product
information accurate, but errors happen. If we find that an item was listed at
an obviously incorrect price, we will contact you before processing the order
and you may confirm at the corrected price or cancel for a full refund.
Adding items to your cart and paying places
an order with us; it does not by itself create a contract. Our acceptance
happens when we confirm the order or dispatch the goods, whichever comes first.
If we cannot supply an item you have paid for, we will tell you and refund that
item in full.
Stock levels shown on the site are a guide.
Some items are sent to you directly by our supplier, and availability can
change between you ordering and us picking the order.
We accept payment through Stripe, Square,
PayPal and Zip, depending on the method you choose at checkout, and by BECS
direct debit for account customers. Card details are entered with and held by
the payment provider - we never receive or store your full card number. Orders
are not dispatched until payment has cleared.
We deliver to the address you give at
checkout, normally by Australia Post. Standard delivery usually takes 5 to 14
days and Express 2 to 7 days. These are the carrier's estimates, not
guarantees.
Risk in the goods passes to you on
delivery. Please check your order on arrival and tell us promptly if anything
is missing or damaged in transit. If nobody is available to receive a delivery,
the carrier's own re-delivery or collection process applies.
You can change or cancel an order for a
full refund at any time before it is marked as shipped or ready for collection.
Contact us as soon as possible, as orders are processed quickly. Once an order
is marked as shipped or ready for collection, it cannot be cancelled or
recalled, and clause 6 applies.
We do not accept change-of-mind returns
once an order is marked as shipped or ready for collection.
If goods are faulty, damaged or not as
described, contact us and we will provide a repair, replacement or refund in
line with your rights under the Australian Consumer Law (clause 7). How to
return an item, and how refunds are paid, is set out in our Returns and Refunds
Policy.
Our goods and services come with guarantees
that cannot be excluded under the Australian Consumer Law. For major failures
with the service, you are entitled:
•
to cancel your service contract
with us; and
•
to a refund for the unused
portion, or to compensation for its reduced value.
You are also entitled to choose a refund or
replacement for major failures with goods.
If a failure with the goods or a service
does not amount to a major failure, you are entitled to have the failure
rectified in a reasonable time. If this is not done you are entitled to a
refund for the goods and to cancel the contract for the service and obtain a
refund of any unused portion.
You are also entitled to be compensated for
any other reasonably foreseeable loss or damage from a failure in the goods or
service.
Nothing in these terms limits those rights.
They last for a reasonable time depending on the goods or services, and are not
limited to any warranty period. Any reasonable proof of purchase is accepted,
such as a tax invoice, order confirmation or bank statement.
Manufacturer warranties apply to goods as
stated by the manufacturer.
Our repair labor and the parts we fit are
warranted for 30 days from completion. If a fault in our work or those parts
appears in that time, we will fix it at no cost, including reasonable return
freight. To claim, contact us using the details in clause 19 with your job
number, and we will arrange inspection and repair.
This warranty does not cover accidental or
liquid damage, misuse, work carried out by someone else afterwards, or
reinfection after virus and malware removal.
This warranty is in addition to your other
rights and remedies under the law, including the guarantees in clause 7, which
may last longer than 30 days.
Our standard labor rate is $100.00 per hour
plus GST during business hours: 9:00am to 4:30pm Monday to Thursday, and 9:00am
to 2:30pm Friday. Work outside those hours is charged at $180.00 per hour plus
GST with a minimum charge of one hour. Where a repair needs invasive work, we
will identify it and tell you the maximum cost before proceeding. We do not
charge for work needed to fix a failure covered by clause 7 or clause 8.
Where you leave a device with us for
repair, a separate repair authorization applies and is signed at the counter.
It covers assessment, your data, any access details you choose to give us,
replaced parts and collection. Please back up your data before leaving a device
with us - responsibility for having a backup rests with you. This does not
limit your rights under clause 7.
Devices left uncollected are dealt with
under the Disposal of Uncollected Goods
Act 1968 (Tas).
Unless we have agreed otherwise in writing,
invoices are payable within 7 days. Overdue amounts may attract a late fee of
up to 6% of the amount outstanding, and we may place further supply on hold
until the account is brought up to date.
Goods remain our property until they are
paid for in full.
Quotes are valid for the period stated on
the quote and are based on the information available at the time. If the work
turns out to be different from what was quoted, we will contact you before
continuing.
Subscription services, including PTT, fleet
management and server management, are billed monthly in advance on the 1st of
each month to your card on file or by BECS direct debit. You authorize us to
charge your nominated payment method each month until you cancel.
You can cancel a subscription at any time
by contacting us using the details in clause 19. Cancellation takes effect at
the end of the billing month in which you cancel, and no further charges are
made after that. Charges already billed for the current month are not refunded
unless the service failed to meet the guarantees in clause 7.
Rented equipment remains our property. You
must return it within 14 days after your rental ends, in the same condition
apart from fair wear and tear. We may charge the reasonable cost of repairing
or replacing equipment that is lost, or damaged beyond fair wear and tear.
Where we take a security deposit, it is
held on trust in a separate bank account. We refund it within 14 days after the
equipment is returned and checked, less any amounts you owe us under your
agreement, and we will give you an itemized list of any deductions.
You may use this site to browse and buy for
your own purposes. Please do not attempt to interfere with the site, gain
unauthorized access to it, or extract its content in bulk. Product
descriptions, images and specifications are supplied by manufacturers and
distributors and may change without notice.
The content and branding on this site
belong to us or to our suppliers and may not be reproduced without permission.
We handle your personal information in line
with our privacy policy and the Privacy
Act 1988 (Cth).
Nothing in these terms excludes, restricts
or modifies the guarantees in clause 7. Where goods or services are not of a
kind ordinarily acquired for personal, domestic or household use, and to the
extent the law allows, our liability for a failure to comply with a consumer
guarantee is limited to replacing or repairing the goods, supplying the
services again, or paying the cost of doing so.
These terms are governed by the laws of
Tasmania, and the parties submit to the non-exclusive jurisdiction of its
courts.
We may update these terms from time to
time. The version published on this page at the time you place an order is the
version that applies to it, and the date it was last updated is shown at the
top.
J-Servers